Privacy policy

Last updated: March 14, 2026

Welcome to Moss. We believe that a comfortable life starts with trust, and we want you to feel completely at ease while exploring our store. This Privacy Policy is our gentle way of explaining how we collect, care for, and thoughtfully use your personal information when you visit or make a purchase with us.

Moss is proudly powered by Shopify, which provides the platform that allows us to share our curated goods with you.

1. The Information We Collect To provide you with a seamless and tailored experience, we gather certain information, either directly from you or automatically as you navigate our space. This includes:

  • Your Essentials: Name, shipping/billing address, phone number, and email.

  • Payment Details: Secure payment information needed to process your orders.

  • Browsing & Usage: Details about how you interact with our site, the items you love, and the device or network you use to visit us (such as your IP address).

  • Our Conversations: Any messages, reviews, or support inquiries you kindly share with us.

2. How We Use Your Information We only use your details to make your experience at Moss better. Specifically, we use it to:

  • Carefully pack and ship your orders, and process any returns.

  • Keep you updated on your order status and provide caring customer support.

  • Improve our store layout and recommend items that match your aesthetic.

  • Protect our community from fraud and keep your shopping experience secure.

  • Share gentle updates or promotions (only if you’d like to receive them).

3. Who We Share It With We deeply respect your privacy and only share your information with trusted partners who help us run Moss smoothly:

  • Shopify: Our platform provider. They process your data to keep our store running securely. (You can read more about how they protect your data in the [Shopify Consumer Privacy Policy]).

  • Trusted Partners: Delivery services, payment processors, and carefully selected marketing partners.

  • Legal Requirements: If ever required by law, we will share necessary information to comply with legal processes or protect our community’s rights.

4. Your Privacy Rights & Choices Your data belongs to you. Depending on where you live, you have the right to:

  • Know & Access: Request a copy of the personal information we hold about you.

  • Correct & Delete: Ask us to update your details or gently erase them from our records.

  • Opt-Out: Choose not to have your data used for targeted advertising.

  • Manage Communications: You can unsubscribe from our emails at any time with a single click.

5. Special Note for Our EU & UK Friends If you reside in the European Economic Area (EEA) or the UK, you have additional rights, including the right to restrict or object to how we process your data, and the right to withdraw consent. When we transfer your data outside your region, we rely on recognized safety mechanisms, like Standard Contractual Clauses, to ensure it remains fully protected.

6. Keeping Your Data Safe While no digital space is entirely flawless, we take thoughtful and rigorous steps to protect your information. We retain your data only for as long as needed to fulfill our promise to you and comply with our legal obligations. Please note, our store is not intended for children under the age of 16, and we do not knowingly collect their data.

7. Let’s Keep in Touch If you ever have a question about how we care for your privacy, or if you’d like to exercise your rights, we are always here to listen.

  • Email: yldpkeb27504@hotmail.com

  • Address: Rue Royale 180, Bruxelles, 1000, BE (We act as the data controller for your personal information).