Shipping policy

Sharing Moss with the World We are delighted to send our carefully curated items to customers in over 200 countries and regions across North America, South America, Europe, Asia, Africa, and Oceania. Our hope is to share a touch of comfort with a global audience. Please kindly note that at this time, we are unable to ship to the following destinations: Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories of North Africa, Yemen, Yugoslavia, and Zaire.

Your Order’s Journey We want you to feel completely at ease while waiting for your package. Here is how we keep you informed:

  • Order Confirmation: A gentle email to let you know we’ve received your request.

  • Payment Confirmation: A follow-up note to confirm your transaction was processed smoothly.

  • Shipment & Tracking: Once your items are on their way, we’ll send a final email with your tracking number so you can follow their journey home.

Timeframes to Keep in Mind Your total delivery time is made up of two parts:

  • Processing Time (3–8 Business Days): We don’t rush the details. Our team takes this time to carefully inspect, prepare, and securely wrap your items for safe travel.

  • Transit Time: This depends on the shipping method you select at checkout (detailed below). A gentle reminder: These timelines are our best estimates. Sometimes, customs processing, local carrier schedules, or unforeseen weather can add a little extra time to the journey.

Shipping Rates & Options Shipping costs are thoughtfully calculated based on the weight of your items, your destination, and your chosen delivery method. You will always see the exact cost at checkout before completing your purchase.

  • Orders of $49.00 or more: Enjoy complimentary (FREE) standard shipping on us.

  • Orders under $49.00: Standard shipping is a flat rate of $5.99.

  • UPS Overnight Shipping: Available for $9.99 when you need things a little sooner.

To best serve our global community, Moss partners with trusted international carriers to offer a few reliable paths to your door:

  • Standard Shipping (10–20 business days): Our most popular and economical option, gently carried through reliable regional postal networks.

  • Expedited Shipping (2–5 business days): A balanced ground and air service, primarily handled by partners like UPS and FedEx, offering quicker domestic delivery with comprehensive tracking.

  • Express Shipping (3–7 business days): For when you simply can't wait. Handled by major carriers (UPS, FedEx, DHL), providing fast, door-to-door international delivery. (Available methods will automatically appear at checkout based on your specific address and item eligibility.)

Customs, Duties & Gentle Reminders For our international friends, please be aware that your local customs office may apply import duties, taxes (like VAT), or brokerage fees.

  • These charges are not included in your Moss shipping costs and remain the responsibility of the customer.

  • We are legally required to declare the true value of all shipments and cannot mark items as "gifts" or alter the declared value. Since these gentle rules vary so much by country, we recommend checking with your local customs office if you are unsure.

A Few Final Details

  • Delivery Estimates: The dates provided are estimates based on typical carrier performance, not guaranteed arrivals.

  • Our Carriers: We mostly use our trusted global partners, but in remote areas, we may occasionally select alternative services to ensure your package arrives safely.

  • Our Hub: To maintain our high standards of quality, all Moss orders are carefully packed and dispatched from our central distribution warehouse in Hong Kong.

Always Here to Help If you ever have a question about your package's journey, we are always happy to listen and assist. Please reach out to us at: yldpkeb27504@hotmail.com.